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Payroll Client Service Representative II - TotalSource

Payroll Client Service Representative II ? TotalSource
Req Number:161849
Category:Client Service
Posted Date:September 25, 2018
Work Location(s):Salem,NH,US
Unlock Your Career Potential: Customer Service at ADP. It?s all about enabling our customers to be more effective employers. Our Customer Service team makes it happen by collaborating with customers and other ADP colleagues to ensure our products and services deliver winning results. Did you know that the vast majority of our customers are not only satisfied, they?d recommend ADP to someone else? You will be the one providing the on-the-spot support that makes our integrated solutions stand out in today?s increasingly competitive global marketplace.
ADP is hiring a Payroll Client Service Representative II for our PEO, TotalSource . At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP.
We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, & Social Responsibility.
RESPONSIBILITIES:
+ Serve as a subject matter expert in handling routine client requests for ADP clients
+ Resolve routine customer concerns with pre-defined solutions
+ Answer non-technical questions regarding ADP products
+ Provide consultation and help answer non-technical questions supporting less-experienced specialists on the team
+ Learn and navigate ADP systems in order to respond to issues
QUALIFICATIONS REQUIRED:
+ At least 2 years of previous experience
+ High School diploma
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PREFERRED QUALIFICATIONS: Preference will be given to candidates who have the following:
+ Bachelor?s degree
+ Ability to work and thrive under pressure and stress
+ Sense of urgency
+ FPC / CPP preferred
+ Flexibility to work until 5:30 pm EST.
+ Proficient with Microsoft Office Suite including Excel, Word, etc.
+ Strong client relationship and interpersonal skills
+ Ability to troubleshoot and resolve customer complaints using pre-defined solutions
+ Demonstrated ability to learn and apply basic concepts in new situations
+ Organizational skills including the ability to multi-task, set priorities, and follow up in a timely manner
+ Ability to collaborate and work in a team environment as well as work independently and make sound decisions
Software in the Cloud. Experts on the Ground:
ADP powers the working world with comprehensive solutions that drive business success. Consistently named one of the ?Most Admired Companies? by _FORTUNE?_ Magazine, and recognized by _Forbes?_ as one of ?The World?s Most Innovative Companies,? ADP has over a half-million clients around the globe and 65 years of experience as one of the largest providers of human capital management solutions world-wide.
At ADP, we believe that diversity fuels innovation. ADP is committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, or protected veteran status. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.


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