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Commercial Account Manager

Company Name:
Windham Professionals, Inc.
# Employment Opportunities
Windham values the positive impact of a satisfied employee. Therefore, we offer opportunities for growth, enabling employees to build a future with our company. We reward our employees with a competitive salary and above-average monthly incentives.
### Current Openings
We have positions available at each of our locations for motivated, successful, third-party collection representatives. Ideal candidates are team players with strong communication and problem-solving skills and a positive attitude. Spanish speaking is a plus. Experience preferred, but will train the right individuals.
To apply, click on a location to view open positions. After completing the agency application, you will be directed to another site to complete assessment questions. This is mandatory to qualify for the next step of the recruiting process.
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SUMMARY:
works as a liaison between client and debtor to resolve outstanding business to business receivables.
ESSENTIAL DUTIES AND RESPONSIBILITIES: include the following. Other duties may be assigned.
Contact commercial customers or insured's via the telephone to collect outstanding debt.
Resolves commercial customers or insured's disputes within state and federal regulations.
Activates new business
Follows up on promised payments
Maintains collector queue
Has Knowledge of federal and state laws
Responds to incoming emails in a timely manner
Assists with training new employees.
Utilized as second voice to resolve commercial customers or insured's disputes
Provides updates to Clients as requested on current accounts, maintaining a balance of keeping both the client's and Windham's interest in mind
May respond to Client inquiries with regards to accounts
Assist with obtaining additional information for Account Placements when there is information missing
Evaluate and determine best course of action, settlement payment, or legal action for debtor, independent of management.
Presents settlement offers to clients and asks for counter offers.
SUPERVISORY RESPONSIBILITIES:
This job has no supervisory responsibilities.
QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. A background in business to business collections is preferred. Prior commercial knowledge is a plus. Bi-lingual preferred but not required.
EDUCATION and/or EXPERIENCE:
High school diploma or general education degree (GED); or one to three months related collections, telemarketing, or equivalent combination of education and experience.
Windham Professionals is an Equal Opportunity/Affirmative Action Employer. M/F/D/V
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### Employee Benefits
Medical insurance
Dental insurance
Long-term disability insurance
Life insurance
401(k) plan and profit sharing
Holiday leave
Vacation, sick, and personal pay
Flexible spending account
Flexible work schedules
Business casual environment
### Equal Employment Opportunity and Affirmative Action
Equal Employment Opportunity and Affirmative Action (EEO/AA) are important concepts in the workplace. Windham Professionals will not discriminate against anyone because of race, color, religion, gender, sex, national origin, ancestry, age, mental and physical disability, genetic information, any veteran status, any military service or application for military service, or membership in any other category protected under state or federal law. As a corporation, we are committed to affirmative action practices and pursue good faith efforts at broadening the pool of qualified candidates for entry level or promotional opportunities.
Windham Professionals is an Equal Opportunity/Affirmative Action Employer. M/F/D/V
### Training
At Windham, we believe that our people are our most valuable resource. We don't just hire in bulk and hope for the best--we invest in our employees to help them succeed. No employee reaches the collection floor without weeks of classroom training, followed by weeks of hands-on training.
All new collectors are trained to understand Windham's collection system, the client's collection system, and all client specifics (including repayment arrangements, rehabilitation, consolidation, compromise, administrative resolution, and administrative wage garnishment procedures). The program incorporates a variety of delivery techniques, including oral presentation and instruction, workbooks and training material, group discussions, self-study, role playing, training games, shadowing, reviews (written and verbal), testing, and performance-based assessments.
Job Title: Commercial Account Manager
Job Function: Collections
Department: Operations
Location: Salem, NH

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