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WDF Consolidation Clerk

Company Name:
Windham Professionals, Inc.
# Employment Opportunities
Windham values the positive impact of a satisfied employee. Therefore, we offer opportunities for growth, enabling employees to build a future with our company. We reward our employees with a competitive salary and above-average monthly incentives.
### Current Openings
We have positions available at each of our locations for motivated, successful, third-party collection representatives. Ideal candidates are team players with strong communication and problem-solving skills and a positive attitude. Spanish speaking is a plus. Experience preferred, but will train the right individuals.
To apply, click on a location to view open positions. After completing the agency application, you will be directed to another site to complete assessment questions. This is mandatory to qualify for the next step of the recruiting process.
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Summary:
This is an entry level position. The position requires the clerk to interface by telephone with lenders, servicers and borrowers to follow up on, track and where necessary troubleshoot consolidation applications submitted to the Direct Consolidation Loan Program.
The ideal candidate must possess strong organizational and communication skills, be comfortable speaking to debtors by phone, and able to problem solve.
Essential Functions:
Make daily calls to Direct Loans on all pending loan consolidations
Work off the transporter report (#342) to make sure you are calling on the most urgent loan consolidation first, due to the time constrictions put on us by Direct Loans
Update DAKCS with the most pertinent info you receive the representatives at Direct Loans
Work closely with the collectors in the group (approximately15) to make sure all info is shared and no accounts go unnoticed
Other Job Functions:
Perform other small duties as they are assigned within the Perkins department and the other services we provide our clients
Determine whether or not an application is going to expire and request new paperwork to be sent to the borrower or if it is too late and the entire application needs to start all over from the beginning.
Able to use E-collect, DAKS, Excel and Word. Process WDF applications, scan the incoming applications, send applications to the DOE via internet and via FEDEX.
Decision-Making Authority:
Determine whether an application is going to fund and if so change the Doc code report to reflect as such
Determine if application is going to expire and request new paperwork be sent to borrower or start application again
Determine whether an application is going to fund and if so change the Doc code report to reflect as such
Education:
High School Degree or GED equivalent
Knowledge and Skills:
The ideal candidate must possess strong organizational and communication skills, be comfortable speaking to debtors by phone, and able to problem solve. Proficiency with Windham's systems (DAKCS/DM9/eCOLLECT) will be important and a strong working knowledge of Microsoft Office (especially Excel) is required.
Proficiency with Windham's systems will be important and a strong working knowledge of Microsoft Office (especially Excel) is required. The clerk will be expected to work at least one late night (8 PM) per week.
Windham Professionals is an Equal Opportunity/Affirmative Action Employer. M/F/D/V.
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### Employee Benefits
Medical insurance
Dental insurance
Long-term disability insurance
Life insurance
401(k) plan and profit sharing
Holiday leave
Vacation, sick, and personal pay
Flexible spending account
Flexible work schedules
Business casual environment
### Equal Employment Opportunity and Affirmative Action
Equal Employment Opportunity and Affirmative Action (EEO/AA) are important concepts in the workplace. Windham Professionals will not discriminate against anyone because of race, color, religion, gender, sex, national origin, ancestry, age, mental and physical disability, genetic information, any veteran status, any military service or application for military service, or membership in any other category protected under state or federal law. As a corporation, we are committed to affirmative action practices and pursue good faith efforts at broadening the pool of qualified candidates for entry level or promotional opportunities.
Windham Professionals is an Equal Opportunity/Affirmative Action Employer. M/F/D/V
### Is Being a Collector Right for Me?
If you have the right skill set, attitude, and willingness to learn, you can do very well in collections. Below are some of the common, day-to-day tasks expected of all Windham collectors.
Placing outbound calls to debtors to negotiate payment
Receiving inbound calls from debtors
Skip tracing (searching for debtor contact information) using various online tools and databases
Following up with debtors on previous collection activities
### Training
At Windham, we believe that our people are our most valuable resource. We don't just hire in bulk and hope for the best--we invest in our employees to help them succeed. No employee reaches the collection floor without weeks of classroom training, followed by weeks of hands-on training.
All new collectors are trained to understand Windham's collection system, the client's collection system, and all client specifics (including repayment arrangements, rehabilitation, consolidation, compromise, administrative resolution, and administrative wage garnishment procedures). The program incorporates a variety of delivery techniques, including oral presentation and instruction, workbooks and training material, group discussions, self-study, role playing, training games, shadowing, reviews (written and verbal), testing, and performance-based assessments.
Job Title: WDF Consolidation Clerk
Job Function: Clerical / Administrative
Department: Operations
Location: Salem, NH

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