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Administrative Assistant - Operations

Company Name:
Windham Professionals, Inc.
# Employment Opportunities
Windham values the positive impact of a satisfied employee. Therefore, we offer opportunities for growth, enabling employees to build a future with our company. We reward our employees with a competitive salary and above-average monthly incentives.
### Current Openings
We have positions available at each of our locations for motivated, successful, third-party collection representatives. Ideal candidates are team players with strong communication and problem-solving skills and a positive attitude. Spanish speaking is a plus. Experience preferred, but will train the right individuals.
To apply, click on a location to view open positions. After completing the agency application, you will be directed to another site to complete assessment questions. This is mandatory to qualify for the next step of the recruiting process.
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SUMMARY:
The operations administrative assistant performs administrative duties for the director of collections and his/her organizational unit with the ability to work well with all levels of internal management and staff, as well as outside clients and vendors.
The operations administrative assistant reports to the director of operations and supports management staff with limited support to collectors.
ESSENTIAL JOB FUNCTIONS:
1. Reporting
Reporting performance metrics to the director of collections and management staff
Use of Information Studios, Reporter and MS Excel for creation of daily pipeline, due diligence, phone and other essential reports as needed
Creation and maintenance of monthly reports
2. Setup and breakdown of new hires and employees NLE in the following tracking systems:
Goal Matrix
Collection Team Breakdown
Disciplinary Tracking
Reporter
Goal Tracking
Report Cards & Report Card Tracking
Electronic and paper files
3. Human Resources support
Entering collector's mispunches and adjusting time as necessary
Entering time-off requests
Weekly reporting mispunch count
Projects as assigned by the director of operations and management staff
OTHER JOB FUNCTIONS:
1. Perform other clerical duties such as filing, copying etc.
2. Covering the reception area as needed
DECISION MAKING AUTHORITY:
The position is responsible for day-to-day decision making under the scope of the position's stated responsibilities without requiring senior management or director level review or approval (unless extreme or unusual circumstances arise). This also includes operational decisions, tactical decisions to resolve issues and problems.
EDUCATION AND EXPERIENCE:
High school education or GED equivalent required. One-plus years experience in administrative role preferred.
MUST HAVE:
Three months + related office administration or administrative assistant experience
Excellent oral, written and interpersonal communication skills
Strong working knowledge of, Excel, Word, Outlook, Internet programs
Analytical, teamwork, organization and time management skills are critical. Must be focused, energetic, meet commitments, and be willing to take ownership, have excellent judgment and integrity
OTHER SKILLS, KNOWLEDGE AND ABILITIES:
Experience working with DAKCS/E-Collections Software, Ultimate time software, Information Studio and Reporter
Must possess ability to manage multiple projects and priorities in order to accomplish department goals and business objectives - multitasking
Exceptional organizational skills
Excellent presentation and interpersonal communication skills, both written and verbal
A highly motivated self-starter, the applicant must have the ability and willingness to work independently and flexibly, under pressure and be able to meet deadlines without prompting
A team player who understands how to build consensus and who has the ability to motivate and manage others, and ensure assigned tasks and deliverables are being accomplished, reported and completed
Windham Professionals is an Equal Opportunity/Affirmative Action Employer. M/F/D/V
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### Employee Benefits
Medical insurance
Dental insurance
Long-term disability insurance
Life insurance
401(k) plan and profit sharing
Holiday leave
Vacation, sick, and personal pay
Flexible spending account
Flexible work schedules
Business casual environment
### Equal Employment Opportunity and Affirmative Action
Equal Employment Opportunity and Affirmative Action (EEO/AA) are important concepts in the workplace. Windham Professionals will not discriminate against anyone because of race, color, religion, gender, sex, national origin, ancestry, age, mental and physical disability, genetic information, any veteran status, any military service or application for military service, or membership in any other category protected under state or federal law. As a corporation, we are committed to affirmative action practices and pursue good faith efforts at broadening the pool of qualified candidates for entry level or promotional opportunities.
Windham Professionals is an Equal Opportunity/Affirmative Action Employer. M/F/D/V
### Is Being a Collector Right for Me?
If you have the right skill set, attitude, and willingness to learn, you can do very well in collections. Below are some of the common, day-to-day tasks expected of all Windham collectors.
Placing outbound calls to debtors to negotiate payment
Receiving inbound calls from debtors
Skip tracing (searching for debtor contact information) using various online tools and databases
Following up with debtors on previous collection activities
### Training
At Windham, we believe that our people are our most valuable resource. We don't just hire in bulk and hope for the best--we invest in our employees to help them succeed. No employee reaches the collection floor without weeks of classroom training, followed by weeks of hands-on training.
All new collectors are trained to understand Windham's collection system, the client's collection system, and all client specifics (including repayment arrangements, rehabilitation, consolidation, compromise, administrative resolution, and administrative wage garnishment procedures). The program incorporates a variety of delivery techniques, including oral presentation and instruction, workbooks and training material, group discussions, self-study, role playing, training games, shadowing, reviews (written and verbal), testing, and performance-based assessments.
Job Title: Administrative Assistant - Operations
Job Function: Clerical / Administrative
Department: Operations
Location: Salem, NH

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