Collections Supervisor

Company Name:
Windham Professionals, Inc.
# Employment Opportunities
Windham values the positive impact of a satisfied employee. Therefore, we offer opportunities for growth, enabling employees to build a future with our company. We reward our employees with a competitive salary and above-average monthly incentives.
### Current Openings
We have positions available at each of our locations for motivated, successful, third-party collection representatives. Ideal candidates are team players with strong communication and problem-solving skills and a positive attitude. Spanish speaking is a plus. Experience preferred, but will train the right individuals.
To apply, click on a location to view open positions. After completing the agency application, you will be directed to another site to complete assessment questions. This is mandatory to qualify for the next step of the recruiting process.
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Supervises and coordinates activities of workers engaged in collecting overdue payments by performing the following duties. Directly supervises employees in the Collection Dept. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees, planning, assigning, and directing work, appraising performance, rewarding and disciplining employees, addressing complaints and resolving problems.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following but are not limited to:
Reviews delinquent account records to determine which customers must be contacted for collection of overdue accounts.
Supervises a team.
Organizes collection work load according to degree and amount of delinquency and assigns accounts to workers for collections.
Recommends telephone techniques used by collector
Verifies accuracy of accounts
Authorizes or refers accounts to Manager for actions against debtors
Second voice right party contact (RPC)
Supervises and coordinates activities of clerical workers in related activities
Determines work procedures, prepares work scheduled, and expedites workflow
Issues written and oral instructions
Examines work for exactness, neatness, and conformance to policies and procedures
Studies and standardizes procedures to improve efficiency of subordinates
Maintains harmony among workers and resolves grievances
Discussing and demonstrating the proper negotiation and skip-tracing probing techniques
Discussing and demonstrating the proper use of skip trace tools/resources
Conduct on-going training with employees
This position is directly responsible for decisions involving those projects that have been assigned. This includes determining the correct resources required, deciding the sequence of events, and making decisions regarding how project tasks will be executed and completed.
Teamwork, organization and time management skills are critical. Must be focused, energetic and meet commitments.
Excellent oral, written and interpersonal communication skills.
Ability to handle confidential material with discretion.
A highly motivated self-starter. Ability and willingness to work flexibly, under pressure and able to meet deadlines without prompting.
High school diploma or GED required
Ability to manage a team of collectors
Must be able to work 2 late nights a week
1-2 years of Collections experience
No written or verbal warnings for compliance on file
No other written warnings or verbal warnings in the past 6 months
Windham Professionals is an Equal Opportunity/Affirmative Action Employer. M/F/D/V.
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### Employee Benefits
Medical insurance
Dental insurance
Long-term disability insurance
Life insurance
401(k) plan and profit sharing
Holiday leave
Vacation, sick, and personal pay
Flexible spending account
Flexible work schedules
Business casual environment
### Equal Employment Opportunity and Affirmative Action
Equal Employment Opportunity and Affirmative Action (EEO/AA) are important concepts in the workplace. Windham Professionals will not discriminate against anyone because of race, color, religion, gender, sex, national origin, ancestry, age, mental and physical disability, genetic information, any veteran status, any military service or application for military service, or membership in any other category protected under state or federal law. As a corporation, we are committed to affirmative action practices and pursue good faith efforts at broadening the pool of qualified candidates for entry level or promotional opportunities.
Windham Professionals is an Equal Opportunity/Affirmative Action Employer. M/F/D/V
### Is Being a Collector Right for Me?
If you have the right skill set, attitude, and willingness to learn, you can do very well in collections. Below are some of the common, day-to-day tasks expected of all Windham collectors.
Placing outbound calls to debtors to negotiate payment
Receiving inbound calls from debtors
Skip tracing (searching for debtor contact information) using various online tools and databases
Following up with debtors on previous collection activities
### Training
At Windham, we believe that our people are our most valuable resource. We don't just hire in bulk and hope for the best--we invest in our employees to help them succeed. No employee reaches the collection floor without weeks of classroom training, followed by weeks of hands-on training.
All new collectors are trained to understand Windham's collection system, the client's collection system, and all client specifics (including repayment arrangements, rehabilitation, consolidation, compromise, administrative resolution, and administrative wage garnishment procedures). The program incorporates a variety of delivery techniques, including oral presentation and instruction, workbooks and training material, group discussions, self-study, role playing, training games, shadowing, reviews (written and verbal), testing, and performance-based assessments.
Job Title: Collections Supervisor
Job Function: Collections Supervisor
Department: Operations
Location: Salem, NH

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