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Technical Operations Technician - Paymentech - Salem, NH

Company Name:
JPMorgan Chase
Technical Operations Technician - Paymentech - Salem, NH-140076702
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Job Description
_About Chase:_
Chase is the U.S. consumer and commercial banking business of JPMorgan Chase & Co. (NYSE: JPM), a leading global financial services firm with assets of $2.3 trillion and operations in more than 60 countries We serve more than 50 million consumers and small businesses through more than 5,600 bank branches, 18,700 ATMs, credit cards, mortgage offices and online and mobile banking as well as through relationships with auto dealerships.
Within Chase, Chase Paymentech is a leading provider of merchant services, offering proprietary platforms that enable integrated solutions for all payment types, including credit, debit, prepaid stored value and electronic check processing as well as digital, alternative and mobile payment options.
As a Chase employee, you'll be part of a company that makes a real difference every day for our customers, our communities and ourselves. With a focus on customer service, you'll put others first, do what's right and create solutions that make lives better. We invite you to build your career on our strong foundation and help shape what's next - for you and for us.
_Job Description:_
The Technical Operations Technicians possess a proficient understanding of the computer operations environment (i.e., Stratus and UNIX operating systems, application systems, terminology, infrastructures, languages, libraries, tools, processes, and procedures). They work under general supervision and follow standard procedures in performing most tasks. Monitor, track, and execute batch processing. In addition, they may analyze and manipulate schedules (i.e., work orders).Provide first-level problem diagnosis and resolution using troubleshooting procedures to resolve moderately complex problems; they recognize a wide variety of problem conditions and may recognize the customer-base impact and severity of those conditions. Ensures production platform operation and resolves escalated technical issues.
Key Responsibilities:
Troubleshoot and resolve processing failures on the front end Stratus systems.
Work with development staff to resolve issues that could not be handled under the Production Services umbrella.
Work with management to train second and third shift staff members on the internal workings of second and third shift.
Stand in for the second or third shift supervisor when he or she is not available.
Provide remote support during the weekend.
Monitor and manage critical path processing for all systems in a multi-system environment.
They provide timely escalation of complex problems to a technical support resource and/or to the appropriate level of senior staff.
Identify the need for, document, and update department procedures with approval from the supervisor or manager.
Assist with rollout support during an implementation.
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Qualifications
The points below have been carefully considered as being essential for the role. Your background must accurately reflect all of these, with or without a reasonable accommodation, for your application to be considered .
_Basic Qualifications:_
Minimum of 2+ years customer service experience
Minimum of 2+ years experience using operator commands for DOS, Linux/Unix or VOS
Minimum of 2+ years computer operations experience
Minimum of 2+ years experience in troubleshooting and resolving process failures on the
Minimum of 1+ years experience: Linux/Unix, Stratus VOS, TCP/IP and Windows O/S
_ Preferred Skills:_
Must be able to multi-task
Proven ability to work independently and as a team member
Ability to communicate in a professional manner with strong interpersonal skills when interacting with others in a customer facing support role
Good organizational, multi-tasking, and time-management skills
JPMorgan Chase is an Equal Opportunity and Affirmative Action Employer, M/F/Disability/Veteran
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Job: Operations Management
Primary Location: US-NH-Salem-5 Northeastern Blvd / 30679
Organization: CONSUMER & COMMUNITY BANKING
Schedule: Full-time
Job Type: Standard
Shift: Day Job
Employee Status: Regular
Travel: No

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