Customer Service Representative - Salem, NH

Company Name:
Liberty Mutual
Title: Customer Service Representative - Salem, NH Location: NH-Salem
Advance your Customer Service career at Liberty Mutual Insurance - A Fortune 100 Company!
For the second consecutive year Liberty Mutual Insurance was certified by J.D. Power and Associates for "An Outstanding Customer Service Experience". During the J.D. Power and Associates survey customers gave Liberty Mutual Insurance high scores for representatives' courtesy, knowledge, concern, useful information, and overall service.
As a Liberty Mutual Insurance Customer Service Representative, you will be a key point of contact for our customers, answer questions, addressing concerns, and supporting Liberty Mutual Insurance's mission of "helping people live safer, more secure lives. Our success depends on delighting our customers, and each day our customer service professionals live up to that responsibility.
As a Customer Service Representative, you will perform a full range of customer service activities such as obtaining information from policy holder callers, responding to inquiries or problems and explaining processing procedures.
Provide exceptional customer service by responding to all inbound customer calls and written correspondences.
Build rapport with each customer. Actively listen to customers requests and inquires.
Retain policyholders who inquire about canceling through open listening, negotiation and policy review.
Proactively identify and communicate policy transactions and impact to customer billing.
Evaluate and make decisions regarding exceptions to payment plan and fees.
Make alternate payment arrangements.
Manage and utilize time effectives to ensure department meets requires service levels for improved customer satisfaction results.
Associates degree in business related field or equivalent training or a minimum of 6 months related work experience.
Prior customer service experience is preferred.
Appropriate licenses upon hiring/training, along with passing a Proficiency Assessment required.
Knowledge of insurance products, plan and programs in a customer service environment a plus.
Excellent communication and interpersonal skills are required.
Ability to review, record and organize data from a variety of sources with no prescribed format is essential.
Required steps:
You are required to complete an assessment as part of the application process for this position. Once you review your candidate profile and click submit, a link to an assessment will be provided. After clicking the link, you will also receive a direct link by e-mail that will allow you to take the assessment later if you choose. Depending on the job, the assessment may take between 30 and 60 minutes and it must be completed to be considered for the position.
We recognize that talented people are attracted to companies that provide competitive pay, comprehensive benefits packages and outstanding advancement opportunities. For this reason we offer a Comprehensive Benefits Plan that includes the following :
401K and Company paid pension plan
Medical coverage
Dental coverage
Paid time-off
Discounts on automobile and homeowner's insurance
Discount fitness memberships
Flexible spending accounts
Tuition reimbursement
Vision care coverage
Work/Life resources
Credit Union membership
Employee and Dependent life insurance
Disability insurance
Accidental death & dismemberment insurance
We believe strongly that commercial success can be achieved in a manner consistent with principles and ideals that bind us together as one company, that set us apart from our competitors, and that in the end will allow us to say we have succeeded commercially by doing the right thing the right way
We believe that the Company's success is inextricably linked to our employees' satisfaction and success: satisfaction that they work for an industry leader committed to improving safety, satisfaction that they work for a company that does the right thing, and satisfaction that the company will reward them for their contributions and provide opportunities for personal growth and success.
We believe our employees take pride in knowing that they help people live safer more secure lives everyday.
Responsibility. What's your policy?
Customer Service Customer Service Representative - Salem, NH NH-Salem 55498

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