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Healthcare Client Service Representative

Company Name:
Windham Professionals, Inc.
# Employment Opportunities
Windham values the positive impact of a satisfied employee. Therefore, we offer opportunities for growth, enabling employees to build a future with our company. We reward our employees with a competitive salary and above-average monthly incentives.
### Current Openings
We have positions available at each of our locations for motivated, successful, third-party collection representatives. Ideal candidates are team players with strong communication and problem-solving skills and a positive attitude. Spanish speaking is a plus. Experience preferred, but will train the right individuals.
To apply, click on a location to view open positions. After completing the agency application, you will be directed to another site to complete assessment questions. This is mandatory to qualify for the next step of the recruiting process.
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SUMMARY
The Representative is responsible for the daily servicing of clients which includes requesting backup from clients to aid collectors in contacting debtors. CSR is expected to answer inquiries and resolve issues from clients and collectors in a timely manner providing outstanding customer service. Ensures communications comply with regulations regarding confidentiality are met including HIPAA/FDCPA.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Customer Service _ _
1. Assist with client concerns on their accounts _ _
2. Follow up on new business leads_ _
3. Monitor services for payments, new business and VD Information_ _
4. Generate reports and invoices_ _
5. Follow up on client requests_ _
6. Clerical duties_ _
7. Follow up with client complaints and ensure that management is made aware of problems or issues_ _
Problem Solving
1. Identify the true problem against adversarial emotions or perceptions_ _
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### Employee Benefits
Medical insurance
Dental insurance
Long-term disability insurance
Life insurance
401(k) plan and profit sharing
Holiday leave
Vacation, sick, and personal pay
Flexible spending account
Flexible work schedules
Business casual environment
### Equal Employment Opportunity and Affirmative Action
Equal Employment Opportunity and Affirmative Action (EEO/AA) are important concepts in the workplace. Windham Professionals will not discriminate against anyone because of race, color, religion, gender, sex, national origin, ancestry, age, mental and physical disability, genetic information, any veteran status, any military service or application for military service, or membership in any other category protected under state or federal law. As a corporation, we are committed to affirmative action practices and pursue good faith efforts at broadening the pool of qualified candidates for entry level or promotional opportunities.
Windham Professionals is an Equal Opportunity/Affirmative Action Employer. M/F/D/V
### Is Being a Collector Right for Me?
If you have the right skill set, attitude, and willingness to learn, you can do very well in collections. Below are some of the common, day-to-day tasks expected of all Windham collectors.
Placing outbound calls to debtors to negotiate payment
Receiving inbound calls from debtors
Skip tracing (searching for debtor contact information) using various online tools and databases
Following up with debtors on previous collection activities
### Training
At Windham, we believe that our people are our most valuable resource. We don't just hire in bulk and hope for the best--we invest in our employees to help them succeed. No employee reaches the collection floor without weeks of classroom training, followed by weeks of hands-on training.
All new collectors are trained to understand Windham's collection system, the client's collection system, and all client specifics (including repayment arrangements, rehabilitation, consolidation, compromise, administrative resolution, and administrative wage garnishment procedures). The program incorporates a variety of delivery techniques, including oral presentation and instruction, workbooks and training material, group discussions, self-study, role playing, training games, shadowing, reviews (written and verbal), testing, and performance-based assessments.

"Our office has been very pleased with Windham's customer service over the years. Our client representative is a true partner and a great resource for us. Even better, their recovery rates are always consistent as well."



University client since 2002


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Job Title: Healthcare Client Service Representative
Job Function: Client Services
Department: Operations
Location: Salem, NH

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