Lead Customer Service Associate/Head Teller

Company Name:
People's United Bank
# Job Description
Under management direction this position is responsible for the daily operations of the Customer Service Associate staff and the customer experience. Incumbents ensure compliance with the organization's policies and procedures. Incumbents act as a resource to junior staff in facilitating adherence to the organization's customer service standards. Supports products and services application to customer needs to advance the branches referral goals and modeling techniques for junior staff. Delivers accurate, quick and efficient customer service. Proactively anticipates customer needs and acts upon opportunities for product referral. Models these behaviors for the Customer Service staff. May open accounts and performs a wide range of customer services. Utilizes branch technology and systems effectively and efficiently. Collaborates with Customer Service Manager and/or Financial Service Manager to implement effective operations of branch. Supervises all operational activities including staffing, cash levels, supplies, inventory, balancing including ATM's and TAU's in compliance with the bank's policies and procedures. Ensures sound and efficient operations by monitoring staff differences, cash items and appropriate reports. Monitors Customer Service staff differences and transaction records. Trains new Customer Service staff in the research and resolution of transaction/balancing problems. Provides guidance to Customer Service staff in complex transaction situations including balancing while fostering innovative problem solving. Models and reinforces superior customer service and operational efficiency for staff. Adheres to compliance procedures and internal/operational risk controls in accordance with any and all applicable regulatory standards, requirements, and policies.
# Job Requirements
High School diploma or equivalency required. 2-3 years relevant work experience required. Certified CSA & FSA and "graduate" CSA Supervisor Training Extremely detail oriented with the proven ability to handle confidential and sensitive information. Strong written, verbal and presentation skills are necessary to effectively convey goals and initiatives to staff and management. In depth understanding of bankwide products, services and operation processes. Proactive and resourceful; must adapt quickly to new priorities in a fast paced environment. Ability to inform, educate and influence employees to support corporate goals and objectives. Proven ability to work effectively under time constraints. Flexibility to respond to multiple ad hoc assignments or situations.
Auto req ID: 1443BR
Posting Title: Lead Customer Service Associate/Head Teller
Employment Type: Full Time
Address 1: 401 MAIN ST
State: NH
Zip Code: 03079

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