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Sales Assistant (2012232)

Company Name:
Anaren Microwave
Sales Assistant (2012232)" />
Sales Assistant
Tracking Code
2012232
Job Description
BROAD FUNCTION: The Sales Assistant position will provide the first point of contact for Sales/Marketing calls. As a customer liaison, this individual is responsible for promoting and maintaining positive customer relations by responding to customer inquiries in a timely manner and coordinating internal customer related tasks. The position will also include receiving and entering orders in ERP system, scheduling meeting and maintaining CRM system and general administrative duties including greeting customers and vendors, arranging logistical sales support, scheduling appointments, answering calls, and data entry. Must be able to complete tasks and utilize independent judgment and knowledge of company procedures and product lines.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
Receive all customer requests and orders via telephone, fax, mail, email, etc and enter and maintain orders in Enterprise Resource Planning (ERP) system.
Analyze customer requests, provide information requested or refer to appropriate person.
Respond to customer inquiries on pricing/availability, product information, order receipt, ship status, returns, samples and literature requests.
Maintain close liaison with other departments for order status and resolving problems.
Create, update, and maintain basic cost models with the assistance of engineering for various request for proposals (RFQ) received by Anaren Ceramics.
Responsible for achievement of total customer satisfaction by providing high quality and timely service to all internal and external customers.
Responsible for accurate order entry, RMA entry and contract maintenance (i.e. reschedules, pricing adjustments, cancellations, credit memos, etc.).
Maintain Customer Relations Database (CRM) entries related to the customer inquiries, orders, contacts, trip reports customer feedback.
Responsible for knowledge of product lines, prices, delivery times, various marketing services and any other related information.
Generate export paperwork for foreign shipments, open order, and shipping reports as requested.
Monitor backlog daily.
Recommend quality improvements to policies and procedures.
Comply with and support all department and corporate policies and procedures, included but not limited to Quality Policy and goals, safety, security, ESD and OSHA guidelines.
Greets customers, vendors and the general public, answers telephone, gives information to callers, routes calls to appropriate person, and places outgoing calls. Maintain the visitor log, badges and update the visitor board.
Supports management and engineering via scheduling appointments, data entry, creating power point presentations, composing correspondence, etc.
Order office supplies, business cards, lunch for meetings, etc.
Perform all other related duties as assigned.
Required Skills

Must have strong computer skills in MS Office Word and Excel, ERP systems such as Infor XA/Mapics or similar, and preferably or similar CRM tool.
Must have ability to analyze and resolve problems both independently and by working with co-workers.
Must have strong interpersonal skills and outgoing personality.
Must have ability to handle multiple tasks.
Must have strong organizational and time management skills.
Must be detail oriented.
Must have ability to work both independently and as part of a team.
Must demonstrate ability to work in a dynamic, fast-paced work environment.
Required Experience
Associate''s degree or higher is preferred.
2 year experience in customer service.
Must be eligible to work on defense and other programs subject to ITAR regulations
Job Location
Salem, New Hampshire, United States
Position Type
Full-Time/Regular

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