Customer Service Manager

Company Name:
BJs Wholesale Club
About the Company
MOTIVATION. INNOVATION. COLLABORATION. Just a few of the great things you'll find when you join the BJ's team. If you want to challenge your abilities in a team-oriented environment and exceed expectations while inspiring others to do the same, then make the move to BJ's.
At BJ's, we put our Members FIRST. We take pride in knowing that we are doing all we can to show our Members they are appreciated. We care, and we want them to know it. We are a place where our Members feel welcome...a place where they want to come back.
BJ''s Wholesale Club introduced the warehouse club concept to the northeastern United States in the mid 1980s. Since then, the chain has expanded its operations to 15 states from Maine to Florida.
Job Description
The Customer Service Manager is responsible for managing the front line register and service desk areas of the Club in order to achieve a high level of member satisfaction and operational control, compliance with all Company front-end and membership standards and enforcement of policies and procedures. Additional responsibilities include but not limited to:
Training and scheduling all front-end Team Members including supervisors, membership and service desk personnel
Developing, training, supervising, and evaluating performance of Front Line team Members
Help the Club create a positive shopping experience for its Members
Help the Club achieve a cycle shrink plan through proper executive of re-pack and EAS program
Acting as the Manager on Duty when necessary
Other responsibilities as assigned
Job Requirements
High school diploma
College degree preferred
Knowledge of cash register and membership procedures
1 - 3 years in various supervisory positions in a retail environment
BJ's offers a competitive Total Rewards package, including a comprehensive package of benefits designed to meet the needs of you and your family.
Job Title: Customer Service Manager
Location: Salem, NH 03079 US (Primary)

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